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  FAQs

WiFiLAN Frequently Asked Questions

  • What is WiFiLAN?

    WiFiLAN is a hosted, reliable, end-to-end backend solution for managing Wi-Fi networks. It provides array of backend services including RADIUS authentication, accounting, billing, network monitoring and management, customer care, user provisioning, captive portals, security and reporting.

  • Who can use WiFiLAN ?

    WiFiLAN can be used by anyone who operates Wi-Fi networks in public or private places. Typically, WiFiLAN is useful for service providers who have installed free or paid Wi-Fi hotspots in cafe, restaurants, marina, airports, hotels, libraries, parks, museums and other public places. It is also very useful for WISP (wireless ISPs) who provide subscription-based Internet services. Finally, WiFiLAN can be used by enterprises for monitoring, managing and securing their Wi-Fi networks.

  • What are the system requirements for using WiFiLAN?

    WiFiLAN is a hosted solution so no extra hardware is required to use it. You can access WiFiLAN management console from any SSL-enabled web browser.

  • What features are available in WiFiLAN Trial subscription?

    The FREE Trial subscription comes will following features:

    • Management of 3 hotspot locations
    • 10 free user accounts
    • 20 free coupons per month
    • 1 login captive portal
    • 24 x 7 device monitoring
    • Access to most WiFiLAN features except for those included in WiFiLAN addons
  • Is WiFiLAN Trial subscription really FREE?

    Yes, WiFiLAN Trial subscription is absolutely FREE for a limited time. Those who have signed up for the FREE version will enjoy the FREE access as long as they want without any obligation.

  • How is WiFiLAN different from other competiting products?

    WiFiLAN offers several features that differentiates it from other competiting products:

    1. Unlike other OSS (Operational Support Systems), WiFiLAN is specially designed for managing wireless networks. Hence it makes management of Wi-Fi networks very easy and trouble-free.
    2. WiFiLAN is all-in-one backend solution providing you all necessary tools to manage your hotspots
    3. Unmonitored Wi-Fi network is prone to outages. WiFiLAN provides comprehensive monitoring solution that monitors both gateways and internal access points
    4. Simple and intuitive makes it easy to use and learn
    5. Very comprehensive user management features with fully automated user provisioning
    6. Provides consolidated view of all hotspot data making it easy to diagnose user and network problems.
  • How much does WiFiLAN subscription cost?

    WiFiLAN pricing is very competitive and we guarantee that you will get best ROI with our solution. The pricing starts from as low as $20/month/gateway. Please contact our sales staff (sales@wifi-soft.com) for detailed pricing based on your requirements.

  • What types of gateways and access points are supported by WiFiLAN?

    WiFiLAN is device agnostic and is compatible all Wi-Fi gateways/access points that support captive portal and RADIUS authentication.

  • WiFiLAN has been tested to work with following gateways:
    http://www.wifi-soft.com/supported_gateways.htm

  • How do I signup for WiFiLAN subscription?

    Signing up for WiFiLAN subscription is fast and easy. We offer online signup that helps us setup your account within few hours. Please click here to begin your signup process.

  • How do I upgrade from WiFiLAN trial to WiFiLAN professional subscription?

    To upgrade from your Trial subscription to professional subscription, please click here. All professional subscribers are hosted on our highly reliable, redundant servers. Wifi-soft will automatically migrate your existing data to the new servers once your signup process is complete. Please allow 24 hours for us to complete the migration.

  • Is WiFiLAN secure?

    We take extra care to secure our backend infrastructure. All our servers reside in state-of-the-art data centers and are constantly monitored for attacks and other harmful activities. The servers run Linux operating system thus ensuring that our systems are free from viruses and other spamware. Each server is also protected by a firewall and only authorized users are given access for managing the server. Finally, all your sensitive data is securely stored in our database in encrypted format.

  • What are managed services?

    Managed services allows you to outsource your backend management activities so that you can concentrate on increasing your customer base and expanding your wireless footprint. Our highly skilled technical staff will handle your backend management activities, which include firmware upgrades, reconfiguring network devices, monitoring network activities and notifying appropriate field staff of network problems, problem diagnosis, updating captive portals, etc.

    The managed services are optional and can be purchased separately. Please contact our sales (sales@wifi-soft.com) staff for more information or click here for signing up for managed services.