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Services
Help Desk |
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Providing friendly and prompt customer care is very important for any ISP or hotspot business. If your business demands a professional, technically competent and round-the-clock customer care then our team can help you. We offer help desk and call center services for operators and service providers from English speaking countries. The services are available 24 hours a day and 7 days a week from our call centers in US and India.
Our support staff is specially trained to handle both technical and non-technical issues and troubleshooting complex problems that may arise with your customers. We take utmost care in designing the right processes for each of our customers so their end users gets a highly professional, prompt and friendly customer service.
Since our call center staff work closely with our engineering services group, the agents are well trained on our products thus allowing them to quickly resolve customer issues.
We offer following support services:
Tier-1 Call Center
Separate Toll Free Numbers
Custom Branding
Simple Call-based Pricing
Agent Scripts
Customzied Greetings
Tier-2 and Tier-3 support
Detailed Weekly and Monthly Reports