WiFiLAN is based on a tiered architecture as shown below. The service layer contains two modules - Customer Module and Network Module. The customer module is responsible for providing various services like authentication, billing, customer care to the end users. The network module is responsible for managing and monitoring the network elements of a WiFi network. Both these modules make use of the management layer that provides a web-based interface to the underlying server layer.

The server layer is composed of various WiFiLAN servers that handle the requests from the service and management layer. The RADIUS server provides Authentication, Authorization and Accounting (AAA) services to the customers. The Netmon server is responsible for monitoring individual network elements. SNMP manager handle remote network management. Billing server handles billing and payment processing for the customers. Content filtering server (optional service) is used at hotspots to filter out unwanted content. WiFiLAN also supports roaming with other service providers using the Roaming Manager.

The web-based management layer provides a secure way of managing and configuring the servers. Administrators can create new subscriber accounts, add or modify hotspot settings, track problem tickets, run billing transactions, design customized, branded portals and generate various reports using this interface.

Reporting and auditing functions are available across all the layers. Administrators can generate over 35 different reports either in graphical or tabular format. Each report can be saved to a file or printed for future reference.