Most companies build wireless networks, but very few have the capabilities and resources to manage them properly. The management problem starts aggravating once the number of hotspots or subscriber count increase and the service provider does not have tools and expertise to manage the growth.
Such service providers not only need a reliable and feature-rich operational support system, but also need highly skilled resources to manage their back-office operations. Most service providers lack the expertise to keep their wireless network operating smoothly and reliably. Moreover, these activities tend to distract them from focusing on their main task of acquiring new customers and increasing their wireless footprint.
Wifi-soft's Managed Services is ideal for such service providers as it offers the flexibility of outsourcing the back-office activities to our technically skilled staff and freeing resources for other core activities. We work closely with the providers to ensure that their back-office operations run smoothly and their subscribers enjoy a rich and hassle-free Internet experience.
When you subscribe to our Managed Services offering, you get access to highly skilled Wi-Fi specialists who are trained to respond quickly and efficiently to any back-office related issue. These specialists have access to state-of-the-art support system - WiFiLAN - that provides them all the necessary tools and data to tackle user or network problems. All their activities are logged in our problem tracking tool for reporting and auditing purpose.
Managed Services helps you remove the burden of maintaining backend systems and software from your team, thus allowing you to focus on acquiring new customers and expanding your wireless operations.
Managed Services include:
- Remote configuration of Wi-Fi hardware
- Network design and hardware recommendations
- Periodic firmware upgrades
- Customer care and self-signup portals
- Regular, branded summary reports
- Housekeeping of subscriber accounts
- Network monitoring
- Problem troubleshooting and diagnosis
- Regular system maintenance
To signup for Managed Services, please fill the following form and our sales representative will contact you for further details.
